Privacy Policy

1. Introduction

DIGI MYBIZ respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, mobile web app, PWA, dashboard, public links, digital cards, QR codes, messaging tools, lead features, payment features, reseller tools, APIs, and related services.

By using DIGI MYBIZ, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect information directly from you, automatically from your device, from resellers, from payment providers, and from third-party services connected to DIGI MYBIZ.

Account Information

• Name, mobile number, WhatsApp number, email address, city, account role, language preference, login PIN status, and account settings.
• OTP verification status, login records, security events, and account activity.

Business Profile Information

• Business name, category, phone number, WhatsApp number, email, website, logo, images, address, city, Google review link, map link, branded slug, public page content, and profile plan details.

Customer And Lead Information

• Lead name, phone number, enquiry details, selected chat options, notes, labels, sale status, source, timestamps, and follow-up details created through Smart Chat Link or Manage Leads.

Payment And Credit Information

• Credit purchases, order details, transaction references, payment status, gateway response data, credit transfers, and billing-related records.

Technical Information

• IP address, browser type, device information, operating system, pages visited, feature usage, session data, cookies, logs, error reports, and security signals.

3. How We Use Information

We use collected information to:

• Create and manage accounts, login, OTP verification, and PIN login.
• Create and operate business profiles, digital cards, chat links, review links, map links, branded links, QR codes, promo banners, and promo videos.
• Store and manage leads, notes, labels, statuses, and follow-up information.
• Process payments, add credits, handle refunds or payment issues, and maintain transaction history.
• Send OTPs, service alerts, important account updates, support messages, and allowed notifications.
• Provide reseller dashboards, user management, credit transfer, and business profile management features.
• Support integrations, APIs, CRM sync, and connected services selected by the user.
• Improve app performance, security, reliability, design, language support, and user experience.
• Prevent fraud, misuse, spam, unauthorised access, and illegal activity.
• Comply with legal, regulatory, tax, audit, security, and dispute-resolution requirements.

4. Legal Basis And Consent

Where applicable, we process personal data based on your consent, performance of our service contract, legitimate business needs, compliance with law, fraud prevention, security, and user-requested integrations.

You are responsible for obtaining valid consent from your own customers before collecting, storing, sending, exporting, or using their lead data through DIGI MYBIZ.

5. Public Business Pages

Business profiles, digital cards, chat links, review links, map links, branded links, and QR code destinations may be public. Information published in these pages may be visible to customers, search engines, social platforms, and anyone with the link.

Please do not publish private or sensitive information on public pages unless you are authorised to do so.

6. Messaging And OTPs

DIGI MYBIZ may use SMS, WhatsApp, email, push notifications, or third-party APIs to send OTPs, login messages, service updates, review request messages, enquiry messages, and other communications.

Message delivery depends on telecom operators, WhatsApp/Meta systems, gateway providers, templates, device settings, internet access, and applicable policies. We may keep logs of message attempts, delivery status, templates, sender details, and related technical data.

7. Sharing Of Information

We may share information with:

• Hosting, database, storage, analytics, security, support, and infrastructure providers.
• SMS, WhatsApp, email, push notification, and communication gateway providers.
• Payment gateways, banks, UPI/payment processors, and fraud-prevention providers.
• CRM, API, webhook, or integration providers selected by the user.
• Resellers, where the user account or business profile is managed under that reseller.
• Government, law enforcement, courts, regulators, or legal authorities when required by law.

We do not sell your personal data as a standalone product.

8. Third-Party Services

DIGI MYBIZ may connect to WhatsApp, Google Maps, Google Reviews, payment gateways, CRM tools, social media platforms, analytics services, hosting providers, and other third-party services.

Those third-party services have their own privacy policies and terms. We are not responsible for their independent data practices.

9. Cookies And Tracking

We may use cookies, local storage, session storage, and similar technologies for login sessions, security, preferences, language selection, PWA support, analytics, and service improvement. Please read our Cookie Policy for more details.

10. Data Storage And Security

We use reasonable technical and organisational measures to protect data from unauthorised access, misuse, loss, alteration, or disclosure. These measures may include access controls, password hashing, token security, HTTPS, backups, logs, and restricted admin access.

No internet-based service can be guaranteed as completely secure. You should use strong device security, keep your OTP and PIN private, and report suspicious activity to us immediately.

11. Data Retention

We retain information for as long as needed to provide the service, maintain accounts and business profiles, comply with legal and tax requirements, prevent fraud, resolve disputes, support audits, and enforce our Terms.

Some records, such as payment history, audit logs, security logs, and legal records, may be retained even after account closure where required or permitted by law.

12. Your Choices And Rights

Depending on applicable law, you may request access, correction, updating, deletion, withdrawal of consent, or grievance support for your personal data.

Some requests may be limited where data is required for legal compliance, fraud prevention, payment records, dispute resolution, service security, or legitimate operational needs.

13. Children's Privacy

DIGI MYBIZ is intended for business users and is not meant for children. Users should not create accounts or submit personal data if they are not legally eligible to operate or represent a business.

14. International Users

DIGI MYBIZ is primarily focused on businesses in India but may support users in other countries. If you use the service from outside India, your data may be processed in India or other locations where our service providers operate.

15. Data Breach And Security Incidents

If we become aware of a security incident affecting personal data, we will take reasonable steps to investigate, contain, and address it. Where required by applicable law, we may notify affected users or relevant authorities.

16. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. Continued use of DIGI MYBIZ after updates means you accept the revised policy.

17. Contact And Grievance

For privacy requests, complaints, account concerns, or legal notices, contact:

• Privacy Email: digi [@] axtes.com
• Phone/WhatsApp: +91-8115559991
• Address: Beach Road, Vizag. AP. India.